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Privacy Policy

Last updated: May 2025

Maya Call Taxi is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our taxi booking services, website, or mobile application.

1. Information We Collect

Personal Information

When you book a ride or register with us, we may collect the following information:

  • Full name
  • Mobile number and email address
  • Pick-up and drop-off locations
  • Payment details (processed securely; we do not store full card numbers)
  • Trip history and booking records

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Device type and operating system
  • Referral URLs

2. How We Use Your Information

We use the information we collect to:

  • Process and confirm your taxi bookings
  • Contact you regarding your booking status or changes
  • Send booking confirmations and receipts
  • Respond to your queries, complaints, and feedback
  • Improve our services and website experience
  • Send promotional offers or updates (only if you have opted in)
  • Comply with legal obligations

3. Sharing of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Drivers: Your name and pick-up location are shared with assigned drivers to complete your booking.
  • Payment Processors: Payment information is securely transmitted to authorised payment gateways (e.g., PhonePe) to process transactions.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests from public authorities.
  • Business Transfer: In the event of a merger or acquisition, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies to:

  • Remember your preferences
  • Analyse website traffic (via Google Analytics)
  • Improve site functionality

You may disable cookies through your browser settings; however, some features of our website may not function correctly without them.

6. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

9. Retention of Data

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Booking and transaction records may be retained for accounting and legal compliance purposes.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: